One CRO, multiple countries, with centralized service in Brazil: unified import for Brazil

Before FAXE, CRO worked outside of Brazil with multiple freight forwarders, customs brokers, and carriers, varying by country of origin. This resulted in:

• Distinct documentation and packing list standards increase the risk of requirements at Brazilian customs.
• Difficulty in aligning packaging, temperature instructions, and data logger monitoring between origin and destination.
• Lack of a single point of contact that understood both the clinical protocol and the nuances of Brazilian regulations.
• Lack of a consultant in Brazil.

With the assistance of its client in Brazil, FAXE GROUP has begun centralizing freight forwarding services across the multiple countries served by CRO, while maintaining centralized customer service and coordination in Brazil.

• The procedures were standardized - aligned with the CRO, which had already audited the group several times, and with results applicable to all countries of origin.
• Direct coordination with local agents to ensure correct documentation, already tailored to the realities of Brazilian customs and authorities.
• Defining unique packaging and monitoring specifications, regardless of origin, to ensure that receiving and inspection in Brazil would be smooth and technically consistent.
• FAXE Group's single interface with the CRO project team reduces the typical noise of multiple suppliers and different time zones.
• Service agreement and unified price list

• Reducing requirements and rework in imports, with more predictable processes.
• Increased speed in release and national distribution, thanks to documentation and packaging aligned from the source.
• CRO teams in Brazil and abroad are working with the same communication standard, simplifying the day-to-day work on the project.
• Greater patient safety through standardization of the cold chain and chain of custody across all flows.