case study
End-to-end solutions for clinical research: a single partner, the entire supply chain
“Centralizing operations with FAXE improved our day-to-day work. We stopped managing suppliers and started managing what was our focus: studies and patients, with a simpler view of the entire clinical chain for us.”
Customer profile
CRO global operating in Brazil in multiple phase II and III studies, with different sponsors, complex protocols and deliverables in more than 15 Brazilian states.
Fax services involved
Consulting services for foreign trade, customs clearance, and export of materials to origin.
GxP storage.
National distribution transport, including DTP (Direct-to-Patient).
Reverse logistics and packaging recycling.
Regulatory consulting and audit support.
Challenge
The client had been working with several different suppliers for each stage of the supply chain. They only used FAXE for customs clearance in part of their operations.
your studies.
The result was a fragmented scenario:
- Duplication of interfaces and training.
- Many intermediaries and decentralized communication.
- Limited vision in terms of inventory customization and inflexible processes.
- They presented a risk in audits due to difficulties in standardizing SOPs between suppliers and different quality levels.
How FAXE operated
FAXE GROUP was contracted as the main partner of this CROs, becoming integrated into the entire clinical research logistics chain in Brazil, assuming end-to-end coordination:
- Creation of a dedicated specialist technical team for this CRO with a single focal point for its internal teams: one coordinator for Customs Clearance and another for Logistics.
- Service integration: ComEx, GxP warehousing, logistics, and transport coordination. All under one management.
- Centralization of SOPs aligned with the demands of clinical research, uniting the demands of authorities such as the OAS.
- Consolidated KPI reports, ready to support audits by sponsors, CROs, and authorities.
Results for the study and for the patient
- Significant reduction in response time for operational adjustments;
- The client highlighted the improved communication and reduced risk of deviations caused by noise between suppliers, especially in supply chains where each supplier still needs to activate its own subcontractors.
- Greater predictability and optimization of payments, allowing for safer planning, as well as constant suggestions for improvements from FAXE.
- The CRO team should focus more on core monitoring and study management activities, rather than putting out logistical fires.
